Luck7 Privacy Policy

1. Overview

This Privacy Policy applies to all players who register and use the Luck7 online gaming platform at luck7.pl. It describes how Luck7 ("we," "us," "our") collects, stores, uses, and protects personal data in connection with your account and your activity on the platform.

Luck7 serves players in the Philippines. All services are offered in English and all transactions are processed in Philippine Peso (PHP). This policy is written with Philippine data privacy principles in mind and aims to be clear and easy to understand.

By creating a Luck7 account, you acknowledge that you have read this policy and consent to the collection and use of your data as described here. This policy works alongside our Terms and Conditions and Responsible Gaming policy.

2. Data We Collect

The data Luck7 collects falls into two broad categories: information you provide directly, and information generated by your use of the platform.

We do not collect payment card numbers, cryptocurrency wallet addresses, or any payment credentials directly. Payments are processed through Philippine banking channels and e-wallet providers who handle their own data security.

3. How We Collect Your Data

Luck7 collects data through several channels:

• Direct registration: When you fill in your account details during sign-up, including your name, contact information, and date of birth.
• KYC submission: When you upload a government-issued ID and complete identity verification before your first withdrawal.
• Platform activity: Automatically recorded as you use the site — games played, bets placed, pages visited, and session details.
• Payment processing: Transaction references and account name confirmation received from local banks and e-wallet providers when you deposit or withdraw in PHP.
• Support interactions: Records of your communications with the Luck7 support team via email or live chat.
• Device and technical data: Automatically collected by our servers when your browser or app connects to the Luck7 platform.

4. How We Use Your Data

Luck7 uses the data we collect for the following purposes:

• Creating and managing your player account
• Verifying your identity and age (21+) as required for online gaming
• Processing PHP deposits and withdrawals through Philippine banks and e-wallets
• Delivering OTP codes for account login, password changes, and withdrawal confirmation
• Providing customer support and resolving disputes
• Monitoring for fraud, money laundering, and prohibited account behaviour
• Supporting responsible gaming monitoring — including detecting patterns that may indicate problem gambling
• Improving platform performance, game availability, and user experience
• Sending account-related notifications such as transaction confirmations and security alerts
• Complying with applicable legal and regulatory obligations

Luck7 does not use your personal data for unsolicited third-party marketing. If we send you promotional communications about Luck7 offers, it will be based on your account activity and you can opt out at any time by contacting support.

5. Legal Basis for Processing

Luck7 processes your personal data on the following grounds:

• Contract performance: Processing necessary to provide you with the services you signed up for, including account management, gameplay, and payments.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering rules and identity verification requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring — activities that protect both players and the platform.
• Consent: Where you have given explicit consent, such as agreeing to this policy at registration or opting in to specific communications.

6. Data Sharing and Disclosure

Luck7 does not sell your personal data. We share data only in the following limited circumstances:

• Payment providers: Philippine banks and e-wallet processors receive the minimum necessary information to process your PHP deposits and withdrawals — typically your name and transaction reference.
• Identity verification services: KYC providers who assist in verifying government-issued IDs and confirming player identity before withdrawals are processed.
• Game providers: Third-party game studios and live casino providers may receive a player session token to deliver their games. They do not receive your full identity data.
• Legal and regulatory authorities: Where required by law or a lawful order, Luck7 may disclose data to relevant authorities. This includes disclosures related to financial crime investigations.
• Platform service providers: Technology partners who help operate the Luck7 platform — such as hosting providers and fraud detection systems — operate under strict data processing agreements and may not use your data for their own purposes.

Any third party that receives data from Luck7 is contractually required to keep it confidential and to use it only for the purpose for which it was shared.

7. Data Retention

Luck7 retains your personal data for as long as your account is active and for a reasonable period afterward, in line with legal and operational requirements. Specifically:

• Account and identity data is retained for the lifetime of your account and for a minimum of five years after account closure, in line with standard financial record-keeping requirements.
• Transaction records, including deposit and withdrawal history, are retained for at least five years from the date of the transaction.
• Communication records, including support correspondence, are retained for up to three years.
• Technical and usage data may be retained in aggregated or anonymised form indefinitely for analytical purposes, but will not be linked back to your identity once anonymised.

When your data is no longer required, it is securely deleted or anonymised. You may request early deletion of non-essential data by contacting our support team, subject to legal retention obligations that Luck7 cannot override.

8. Security Measures

Luck7 applies a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• SSL encryption: All data transmitted between your device and Luck7 is protected by SSL/TLS encryption.
• OTP authentication: Sensitive account actions — including withdrawals and password resets — require one-time password confirmation delivered to your registered mobile number.
• Access controls: Internal access to player data is restricted to authorised personnel who require it to perform their role.
• Fraud monitoring: Automated systems monitor for unusual account activity, login anomalies, and suspicious transaction patterns in real time.
• Secure storage: Data is stored on secured servers with regular security reviews and updates.

Despite these measures, no online platform can guarantee absolute security. You play an important role too — use a strong password, never share your OTP codes, and contact support immediately if you suspect your account has been accessed without your permission.

9. Your Rights Over Your Data

As a Luck7 player, you have the following rights regarding your personal data:

• Right to be informed: You have the right to know what data we hold about you and how it is used — which is the purpose of this policy.
• Right of access: You can request a copy of the personal data Luck7 holds about you. Submit your request to [email protected] from your registered email address.
• Right to correction: If any of your personal data is inaccurate or outdated, you can request that we update it. For identity-linked data such as your name, supporting documentation may be required.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements that override this right.
• Right to object: You may object to certain types of data processing, including processing based on legitimate interests. We will review your objection and respond within a reasonable timeframe.
• Right to data portability: In some cases, you may request your data in a structured, machine-readable format.

To exercise any of these rights, email [email protected] with the subject line "Data Privacy Request" and include your registered account details. We aim to respond within 15 business days.

10. Cookies and Tracking

Luck7 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use the site. The main types of cookies we use are:

• Essential cookies: Required for the platform to function — including keeping you logged in during a session and maintaining your preferences.
• Analytics cookies: Help us understand which pages and games are most popular, where players encounter issues, and how to improve the overall experience. Data collected is aggregated and not linked to individual identities.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and account takeover attempts.

Most browsers allow you to manage or disable cookies through your settings. Disabling essential cookies may affect your ability to use certain features of the Luck7 platform, including staying logged in between pages.

11. Minors and Age Restriction

Luck7 is strictly a 21+ platform. We do not knowingly collect personal data from anyone under the age of 21. If we discover that an account has been created by or on behalf of an underage individual, the account will be closed immediately and any associated data will be handled in accordance with applicable legal requirements.

If you believe that a person under 21 has registered on Luck7, please notify us at [email protected] so we can investigate promptly.

12. Changes to This Policy

Luck7 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to how we communicate with players. When we make material changes, registered players will be notified via their registered email address or through a notice displayed on the platform upon login.

The "Last updated" date at the top of this page always reflects the most recent version. Continued use of the Luck7 platform after changes take effect constitutes your acceptance of the updated policy. If you do not agree with the updated terms, please stop using the platform and contact us to arrange account closure.

13. Contact Us About Privacy

If you have a question about this Privacy Policy, want to exercise a data right, or need to report a privacy concern, reach out to our team:

• Email: [email protected]
• Subject line for data requests: "Data Privacy Request"
• Response time: We aim to acknowledge all privacy-related queries within two business days and resolve them within 15 business days.

Please send your request from the email address registered to your Luck7 account so we can verify your identity before processing the request.